TK-0005
Closed- Complainant
- Smoke Test User
- Phone
- -
- Category
- Late / Unpaid Wages / تأخير أو عدم دفع الأجور
- Confidence
- 90%
- Internal Status
- closed
- Language
- English
- Created
- 4/19/2026, 9:11:44 AM
- Updated
- 4/19/2026, 9:14:18 AM
Complaint Summary
The complainant, an accountant, reports that their employer, Al Shams Trading LLC, has not paid their salary for three months. They are seeking the settlement of unpaid wages amounting to 15,000 AED per month for the duration of three months.
Extracted Details
- Job / Role
- accountant
- Respondent
- Al Shams Trading LLC
- Requested Outcome
- settlement of unpaid wages
- Employment Start
- -
- Employment End
- -
- Salary
- 15000 AED
- Location
- -
- Urgency
- immediate
Initial Call
complaint captured- Duration
- 3m 0s
- Phone
- +971509998877
- Started
- 4/19/2026, 9:08:37 AM
- Ended
- 4/19/2026, 9:11:37 AM
Transcript
My name is Smoke Test User. I have been working as an accountant for Al Shams Trading LLC for 2 years. My employer has not paid my salary for three months. The employer name is Al Shams Trading LLC. I want my unpaid wages of 15,000 AED per month for three months settled immediately.
Proposed Resolution
It is suggested that Al Shams Trading LLC proceed with the payment of the outstanding salary amounting to 45,000 AED within the next 15 business days to resolve the issue.
This is a proposed response — not a binding decision.
Respondent Call
- Duration
- 2m 0s
- Phone
- +971501112233
- Time
- 4/19/2026, 9:09:48 AM
View Transcript
This is Al Shams Trading management. We acknowledge the salary delay for the complainant. We had cash flow issues but we can commit to paying the outstanding amount within the next 15 business days.
Satisfaction Result
- Score
- 95/100
- Sentiment
- Positive
Outcome: Complainant accepted
“The complainant is satisfied with the resolution and has accepted it.”
Callback Call
- Duration
- 1m 0s
- Phone
- +971509998877
- Time
- 4/19/2026, 9:13:10 AM
View Transcript
Yes, I accept the proposed resolution regarding the 45,000 AED payment from Al Shams Trading. I am satisfied with the outcome. Thank you for your help resolving this matter.
Timeline
Complaint ticket created from intake call extraction
4/19/2026, 9:11:45 AM · system
Respondent outbound call triggered
4/19/2026, 9:11:47 AM · system
Respondent call completed, transcript captured
4/19/2026, 9:11:49 AM · system
Proposed resolution drafted from respondent call
4/19/2026, 9:11:57 AM · system
Callback outbound call triggered to original complainant
4/19/2026, 9:11:59 AM · system
Callback call completed, transcript captured
4/19/2026, 9:14:13 AM · system
Complainant accepted proposed resolution (satisfaction: positive, score: 95)
4/19/2026, 9:14:18 AM · system
Ticket closed — complainant satisfied (score: 95)
4/19/2026, 9:14:18 AM · system